Review & Feedback Manager
Requests customer feedback after completed jobs and flags complaints for follow-up.
In development – taking pilot clients
The Review & Feedback Manager asks customers for feedback after each completed job, invites happy customers to leave a Google review, and flags complaints to your team for follow-up.
What Review & Feedback Manager does
- Automatic feedback request after delivery or collection
- Simple rating and comment form
- Invitation to leave a public review
- Complaints routed to a manager with a follow-up task
- Feedback history on each customer record
- Monthly feedback summary
Where it stands
We are building this module for the Boldmedia print shops first.
Who it is for
Service and retail businesses that want more reviews and fewer silent unhappy customers.
Pricing
Monthly subscription. Every business is different, so we quote after a short call about how you work today.
Review & Feedback Manager is one module of our business solutions platform: one system with a separate workspace for each company, shared customer accounts and strict access permissions.
Review & Feedback Manager FAQs
Do you only ask happy customers for reviews?
No. Every customer can leave a public review. Complaints are also sent to your team so you can put things right.
Which review sites does it support?
Google first, with others added on request.
Talk to our support team about review & feedback manager
Tell us what you need. We reply within one business hour on weekdays.