ClickFireMedia
AI Agents & AI Assistants for Business
AI assistants and AI agents for South African businesses: website assistants, lead qualification, bookings and quotes, with your team in control.
AI can answer customer questions around the clock, qualify leads and prepare quotes, while your team stays in control. We build assistants and agents that work from your own approved information and hand over to a person when needed.
Assistants and agents: the difference
| Type | What it does | Example |
|---|---|---|
| AI assistant | Answers questions from your approved content | “What are your prices and delivery times?” |
| AI agent | Takes approved actions within set permissions | Books an appointment or drafts a quote for staff to approve |
What we build
- Website chat assistants
- Customer service assistants
- Lead qualification and booking assistants
- Quote preparation assistants
- Internal knowledge assistants for staff
- Voice assistants, subject to provider capabilities and integration scope
Built responsibly
- Your knowledge only: answers come from content you approve
- Human handover at any point in the conversation
- Permissions: agents only act where you allow them to
- Testing and monitoring before and after launch
- Clear running costs for AI usage and platforms
See it in action on Express Print, which uses an AI chat assistant to help customers find products and request quotes.
AI assistant FAQs
Will the AI make things up?
We limit answers to your approved content and design the assistant to hand over to a person when it is unsure.
Can it work on our phone line or other channels?
Voice and other channels are possible, subject to the provider’s capabilities and integration scope, which we confirm during discovery.
What does it cost to run?
There is a setup cost plus monthly running costs for AI usage and hosting, which we estimate upfront.
Talk to our support team about ai agents & ai assistants for business
Tell us what you need. We reply within one business hour on weekdays.