Cyber Incident Response
Fast help when your email, website or systems are hacked: contain the damage, recover and stop it happening again.
If you think your business has been hacked, minutes matter. Our support team helps you contain the problem, recover your systems and close the gap that let the attacker in.
Act now
- Do not delete anything; it may be needed to understand what happened
- Change important passwords from a device you trust
- If money was paid to a fraudulent account, contact your bank immediately
- Call our support team on 073 625 5637 or 063 253 5542
How we help
- Secure compromised email accounts and remove malicious forwarding rules
- Clean hacked websites and request removal of Google warnings
- Restore files and systems from clean backups
- Find out how the attacker got in and fix it
- Help you notify customers and suppliers where needed
- Put monitoring in place so it does not happen again
POPIA and reporting
If personal information may have been accessed, POPIA may require you to notify the Information Regulator and affected people. We give you the technical facts you need; your legal adviser can guide the notification.
Hacked website? See malware removal.
This is part of our cyber security service for South African businesses.
Cyber Incident Response FAQs
How quickly can you respond?
Most incidents are picked up the same business day. Call rather than email if it is urgent.
Can you help if you did not build our systems?
Yes. We help businesses whatever platform they use.
Talk to our support team about cyber incident response
Tell us what you need. We reply within one business hour on weekdays.